Our mission is to make beautiful moments, and you play a crucial role in ensuring that happens. As a driver, you are responsible for delivering our stunning Callia bouquets to our customers and ensuring they arrive in perfect condition.
Don't worry, though – you're not alone.
Our team of dispatchers is always ready to jump in and help you out if you need it. We want you to feel supported and confident as you hit the road. Being a driver can be stressful, but we want to make your experience with us as smooth and low-stress as possible.
We have high expectations for our drivers, but we also want to ensure you feel comfortable and happy in your role. So sit back, smell the flowers, and enjoy the ride. We're thrilled to have you on board!
Let’s go!
As a Callia driver, you'll have the freedom to pick up shifts at your leisure and deliver for just a few hours each day. When you arrive at each delivery, call the customer to let them know you're there, and snap a quick photo to confirm that the delivery was made.
At Callia, we value our drivers' time and do our best to ensure that you end near home, minimizing your commute. You'll be compensated fairly for the distance you travel, with payments made bi-weekly via e-transfer. Think of it like a sub-contractor position - you have the flexibility to work when you want and get paid for the work you do.
To get started with your shift, arrive at the Callia warehouse 15 minutes early. From there, carefully load up your boxes and hit the road - it's that straightforward! The only things we ask are that you have a reliable vehicle and a relatively up-to-date smartphone, to ensure that you can get the job done efficiently and effectively.
Onfleet
We use our mobile delivery app, "OnFleet Driver," to simplify deliveries for both you and our customers. The app tracks your distance to each drop-off, ensuring accurate payment for each trip during your shift. You will also use the app to take photos of deliveries, call customers, and log your daily kilometres.
Nowsta
Shifts are issued on a first-come-first-serve basis through our scheduling app, Nowsta. The driver schedule is posted 1-2 weeks in advance, so you can take as many or as few shifts as possible based on your availability. Respond to the app prompt as quickly as possible to secure your preferred shift, as they tend to go fast. If you can't download Nowsta, you can accept shifts directly from their website at nowsta.com.
Heading to the Warehouse
To ensure efficient delivery and timely communication, please go "online" within Onfleet as you head out your front door. Look for Callia markings along the side or back of the building to guide you to the correct entryway once you arrive at the warehouse.
At the Warehouse
To keep customers informed about delivery times, we use a QR-code-based system that allows for text communication based on estimated arrival times. Before leaving the warehouse, scan the QR code provided and enter your phone number on the form. The Callia team will have your boxes ready, but it's up to you to grab the correct ones based on your task list within Onfleet.
Beginning your first task
Be sure to triple-check your list before beginning your route, as it may contain multiple boxes for the same address. To ensure the safety of our staff and recipients during the pandemic, we've implemented contactless delivery procedures. Always check the "Destination Notes" of each task before executing a delivery. If the address on the box differs from what you see in your task list, always favour Onfleet. Finally, when loading your boxes, stack them horizontally to save space and reduce the risk of damaging the flowers during transport.
Making Deliveries
Before leaving the warehouse, drivers are required to start their first task on the app and go "Online" to begin their deliveries. The app allows drivers to track their tasks and provides customers with text notifications on the estimated delivery time. Once drivers arrive at the customer's address, they must call the customer through the OnFleet app, ring the doorbell, knock, and place the box horizontally on the doorstep. They must take a picture of the box on the step using the OnFleet app and click "Hold to Complete" on the task in the app. These steps ensure that the delivery is completed efficiently and with minimum physical contact, in line with the COVID-19 health and safety measures implemented by the government.
Delivery Photos
At Callia Flowers, we pride ourselves on providing exceptional service to our customers, and that includes going the extra mile to ensure that they know exactly where their bouquet was delivered. That's why we ask all of our drivers to take clear and concise delivery photos, which are emailed directly to the sender in a delivery confirmation email. This helps our customers know precisely where their bouquet was left and provides an extra layer of service that sets us apart from other flower delivery companies.
When taking your delivery photos, please make sure that they are as clear and detailed as possible. The sender relies on this photo to confirm that their bouquet was delivered, so it's important that it accurately represents the location where the delivery was made. We understand that sometimes it can be challenging to find the right spot to take the photo, but please take the time to do it properly. Our customers will appreciate it!
Similarly, when selecting your delivery success reason in Onfleet, choose the most informative reason. This note is sent directly to the sender after delivery, so it's important to make sure that it accurately reflects where the bouquet was left. For example, choosing "Left at the Front door" or "Left with Recipient" is fine - you don't need to provide any additional details.
Common Concerns
If the recipient doesn't answer your call, you can text or call the driver line for assistance. If we can't reach the recipient, you can leave the box in a safe spot on the front step or porch, and try to find a sheltered spot if it's raining or snowing.
In very cold temperatures, we use insulated packaging to protect the flowers, so you can still leave the box by the door. If you can't get into an apartment building, call the customer and try to get buzzed in by neighbours, or leave the box in the vestibule or lobby. We aim to prevent frozen bouquets with good communication and preparation.
Pay
At Callia, we pay our drivers via e-transfer every 2nd Monday based on the actual distance you drive per shift. To ensure accurate tracking of your kilometres, start each task before proceeding to any new destination. Our payout is considered non-taxable income, and we don't require your SIN or issue a T4. For specific questions about Canadian independent contractor bylaws, please speak to an accountant. Check your driver contract for the kilometre pay rate, as it varies by province.